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Technical Support
Welcome to mtxNET Technical Support area. Below you will find some useful information on taking full advantage of our Internet services, how to use popular Internet programs, and solving common technical problems.
mtxNET account configuration information
Dial up numbers:
Analogue (standard dial up line): 0845 6651097
Digital (ISDN): 0845 6651297
Mail Server addresses
POP3 - mail.mtxnet.net
SMTP – mail.mtxnet.net
DNS Servers:
Primary - 212.85.249.130
Secondary - 212.1.130.32
Technical support is available to you in the following ways
Online Documentation
When you sign up to mtxNET you will download an automated script, which will set up your
email and dial up account for you. However if you experience difficulty with this or need
to reinstate your existing account on a new system we have provided comprehensive instructions
on how to set up these services.
» Click here to
launch our support micro site containing instructions on setting up access to mtxNET
Helpdesk
You can contact our technical support call centre in the following ways
24 Hour Support centre - EMail
Support
This email support service uses a call logging ticket system to track your query. You will
receive an automated reply with a ticket number. Make a note of this number and use it when
contacting us by email or telephone so we can quickly recall the information relating to
your enquiry.
OR
Telephone 0906 756 0110 (Calls are charged at 75p per minute)
Support can be provided on the following applications
WINDOWS 95,98,2000, NT, ME, XP. (Dial up issues only)
APPLE MACINTOSH (Dial up issues only)
WINDOWS INTERNET EXPLORER (V4 or above)
OUTLOOK / OUTLOOK EXPRESS (MICROSOFT / MAC)
NETSCAPE NAVIGATOR (MICROSOFT / MAC)
FTP PROGRAMS - CUTE FTP + WS FTP, IE & COMMAND LINE (Only)
NEWSGROUPS - FREE AGENT & OUTLOOK / EXPRESS (Only)
EMAIL - EUDORA / OUTLOOK / OUTLOOK EXPRESS (Only)
MS FRONTPAGE - (Basic support only)
Any issues that may arise from advice given on these programs mtxNET hold no liability to.
For information relating to the website email us on: Admin@mtxnet.net
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